Shipping policy

Shipping Policy

Thank you for shopping with HAVEN. This policy explains how and when your order will be delivered.

Where we ship
We currently ship to addresses within the United States.

Shipping cost
We offer free standard shipping on all orders within the United States. No minimum spend is required.

Order processing time
Orders are processed within 2 days after your order is placed. Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.

Delivery time
Once dispatched, standard delivery within the United States typically takes 2-4 days. Delivery times are estimates and are not guaranteed, as they can be affected by the carrier, your location, and factors outside our control.

Where orders ship from
Orders are dispatched from our US fulfilment centre.

Tracking your order
When your order ships, we'll email you a tracking number so you can follow your delivery. If you haven't received tracking within 2 days of ordering, please contact us at enquiries@havenfreedom.com.

Incorrect or incomplete addresses
Please make sure your shipping address is correct at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we'll contact you to arrange re-delivery.

Delayed, lost, or damaged parcels
If your order is significantly delayed, arrives damaged, or appears lost in transit, contact us at enquiries@havenfreedom.com and we'll work with you and the carrier to resolve it.

Returns
Not happy with your HAVEN? Our 60-Day Money-Back Guarantee is covered in our Refund Policy.

Questions
For any shipping questions, email us at enquiries@havenfreedom.com and our team will be happy to help.