HAVEN Freedom One-Year Limited Warranty

Effective date: 16 October 2026.

This limited warranty is provided by Haven Freedom Technologies FZ-LLC, trading as HAVEN Freedom (“HAVEN”). This version does not reduce rights or commitments arising from earlier purchases.

1. Who and what is covered

This warranty covers HAVEN products bought through havenfreedom.com or the official HAVEN Amazon store for delivery in the United States. It applies to the original purchaser and to a person who receives the product as a gift, with proof of the original purchase.

The collar, rechargeable battery and accessories supplied with it are covered against manufacturing defects for one year from the date the original order is delivered. Covered accessories include the supplied strap and USB-C cable. An active connectivity plan is not required to make a hardware warranty claim.

2. What is excluded

This warranty does not cover normal wear, ordinary reduction in battery capacity through use, cosmetic damage that does not affect function, loss or theft. It also excludes damage caused by chewing, accidents, misuse, improper care or use outside the product’s stated instructions and operating limits.

Water damage is covered where a manufacturing defect causes the product’s stated water resistance to fail during permitted use. Damage caused by use beyond those limits or by failure to follow the care instructions is excluded.

Damage caused by opening, disassembly, modification or attempted repair is excluded, including damage to the housing, seals, battery or electronics. Opening the product does not, by itself, exclude coverage for an unrelated manufacturing defect. Using a third-party accessory or arranging an independent repair does not automatically void this warranty; damage caused by an incompatible accessory or repair may be excluded. Opening the product may compromise water resistance and battery safety.

Limitations or interruptions caused solely by inadequate GPS reception, unavailable or incompatible cellular coverage, environmental obstructions, interference or third-party network outages are not manufacturing defects where the product is functioning as described. This exclusion does not apply to a covered defect in the product or limit applicable consumer rights or return rights. It does not override any express product commitment. GPS-dependent functions require suitable GPS reception; connected features additionally require the applicable connectivity plan and compatible cellular coverage.

3. What HAVEN will do

For an accepted claim, HAVEN will replace the defective product or affected component at no charge, using a new replacement by default. If a new replacement is not immediately available, we may offer a tested, fully functional refurbished equivalent, with your agreement and the same replacement-warranty protection. You are not required to accept a refurbished replacement. If a suitable replacement is unavailable or cannot reasonably resolve the covered defect, we will refund the price paid for the affected product.

A replacement is covered for the remainder of the original warranty period or 90 days from delivery of the replacement, whichever is longer.

For accepted warranty claims within the United States, HAVEN pays the required return and replacement shipping costs. Contact us before returning your product. We will confirm whether a return is needed and provide return authorisation, shipping instructions and the address of our designated returns facility.

4. How to make a claim

Email enquiries@havenfreedom.com with your order number or other proof of purchase and a description of the problem. Where available, include the device ID and relevant photos or video.

We may ask for reasonable troubleshooting or further information to assess the fault. We will tell you which items to include if a return is needed and provide an estimated timeline for your claim.

Original packaging is not required. A defective product does not need to be in working order to qualify for a warranty claim.

5. Your other rights

This warranty is separate from HAVEN’s 90-day returns policy and from Amazon’s applicable order-return process and deadlines. Conditions for a change-of-mind return do not restrict a covered defect claim. Your applicable rights through the sales channel are unaffected.

Nothing in this warranty reduces any applicable rights or remedies you have under law, including applicable implied warranty rights. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

6. Warranty provider

Haven Freedom Technologies FZ-LLC, trading as HAVEN Freedom

Email: enquiries@havenfreedom.com

Registered office: VUNE3121, Compass Building, Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

The registered office is not a returns address. Contact us before returning a product so we can provide shipping instructions.

Current return address for HAVEN’s 90-day returns policy: 4816 65th Place, Flushing, NY, USA. Contact HAVEN before returning an item. For a hardware warranty claim, follow the claim process above so we can confirm whether a return is needed and provide the correct facility address and shipping instructions.